Job:
Receptionists

Close Date:
31st March 2010

Department:
Front of House

Reporting to:
Front of House Manager

Responsibilities:
To be a professional and efficient first point of contact for all guests of Stoke Park and ensure that they receive the highest standard of service and co-operation at all times, whilst ensuring the smooth running of the Front of House department

Criteria:

• To ensure that you are fully aware of all hotel and spa tariffs, facilities and current activities and promotions.
• To be fully aware of the cash handling and credit procedures and to report any discrepancies to the Front of House Manager immediately.
• To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times.
• To ensure every guest is escorted to their room or to the changing rooms for spa treatments.
• Other ad-hoc duties as required.

Skills:
To have a working knowledge of all Front of House related equipment and systems, Opera and Concept.

40 hours per week to include weekends bank holidays as per the rota

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